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14938 Camden # 228
San Jose CA 95124
For all warranty replacements and returns.
We offer 24/7 email support
Email Support: [email protected]
30 days Return policy. 15% open box charge. WE PAY for all exhanges. Regular customers enjoy no questions asked new box replacament.
* All Warranty Shipments to us covered by the Warranty holder.
ZAAPTV Product Warranty:
Limited Warranty. ZAAPTV warrants to you that, for a period of 1 year from the date of the purchase by the original end-user purchaser (the “Warranty Period”), your ZAAPTV Product and the Accessories will be substantially free of hardware defects in materials and workmanship under normal use. Your exclusive remedy and ZAAPTV 's entire liability under this warranty will be for ZAAPTV at its sole option to repair or replace the Product or Accessories or refund your purchase price less any rebates. This limited warranty extends only to the original end-user purchaser.
ZAAPTV Warranty Policy & Procedures:
1. Get RMA Number from ZAAPTV.
If a defect arises during the Warranty Period, contact ZAAPTV Support as set forth on www.zaaptv.com in order to obtain a Return Material Authorization (RMA) number, if applicable. BE SURE TO HAVE YOUR PROOF OF PURCHASE ON HAND WHEN CALLING. RETURN REQUESTS CANNOT BE PROCESSED WITHOUT PROOF OF PURCHASE.
2. Return the RMA Unit:
If you are requested to return the Product, mark the RMA number clearly on the outside of the package and include a copy of your original proof of purchase. You are responsible for shipping defective product to ZAAPTV or the certified reseller.
3. Terms and conditions to avail the warranty:
3A. If the new unit you purchased from our website has a hardware fault and does not work on arrival, ZAAPTV will replace the box at no cost and will pay the shipping both ways.
3B. If there is a hardware or software fault with in the warranty period of 1 year, ZAAPTV will fix or replace the unit with the refurbished at no cost. You are responsible for shipping defective product to ZAAPTV or the certified reseller. ZAAPTV or the certified reseller do not pay for shipping from ZAAPTV or the certified reseller back to you only.
3C. If the hardware is damaged in any way (warranty void, tampered with or anything broken), no warranty will be honored. If you want the broken unit back, you will pay for shipping from ZAAPTV or the certified reseller to you and an inspection fees of $50.
3D. In case You send us a working product with out any issues during the warranty period, ZAAPTV will charge you $50 as inspection fees. You are responsible for shipping defective product to ZAAPTV. ZAAPTV do not pays for shipping from ZAAPTV back to you.
3E. Customers are always responsible for all shipping and handling charges.
Limitation on Warranty:
This warranty does not apply: (a) to damage caused by use with non- ZAAPTV products; (b) to damage caused by accident, misuse, being subjected to abnormal physical or electrical stress, or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by ZAAPTV; (d) if the product has not been installed, operated, repaired, or maintained in accordance with instructions supplied by ZAAPTV; (e) to a product or part that has been modified, except by ZAAPTV; (f) to consumable parts, such as batteries; (g) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports, that does not otherwise affect the product’s functionality or materially impair your use; (h) if any ZAAPTV serial number has been removed or defaced; or (i) if the warranty sticker has been removed or altered.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SOFTWARE IS PROVIDED "AS IS", WITH ALL FAULTS. EXCEPT AS SPECIFIED ABOVE IN THIS SECTION, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, SATISFACTORY QUALITY, NON-INTERFERENCE, ACCURACY OF INFORMATIONAL CONTENT, OR ARISING FROM A COURSE OF DEALING, LAW, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW AND ARE EXPRESSLY DISCLAIMED BY ZAAPTV, ITS SUPPLIERS AND LICENSORS. ZAAPTV DOES NOT WARRANT AGAINST INTERFERENCE WITH YOUR ENJOYMENT OF THE SOFTWARE, THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SOFTWARE IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IS WITH YOU. THIS DISCLAIMER AND EXCLUSION SHALL APPLY EVEN IF THE EXPRESS WARRANTY SET FORTH ABOVE FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Limitation of Liability:
TO THE EXTENT NOT PROHIBITED BY LAW, REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE OR OTHERWISE, IN NO EVENT WILL ZAAPTV, ITS SUPPLIERS OR LICENSORS BE LIABLE FOR ANY LOST REVENUE, PROFITS, OR LOST OR DAMAGED DATA, BUSINESS INTERRUPTION, LOSS OF CAPITAL, PERSONAL INJURY OR FOR CONSEQUENTIAL, SPECIAL, INDIRECT, INCIDENTAL, OR PUNITIVE DAMAGES OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SOFTWARE, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE) AND EVEN IF ZAAPTVHAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR PERSONAL INJURY, OR OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. In no event shall the total liability of ZAAPTV, its suppliers and licensors to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount of fifty dollars ($50.00). The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.
Frequently asked questions
1, What is included in the ZAAPTV kit?
ZAAPTV receiver Ethernet cable, power adapter, remote control.
2, What are the requirements for ZAAPTV receiver?
High speed internet access with 5 Mbps or higher speed. Ability to connect the ZAAPTV receiver in wired or wireless manner with the internet router/ hub.
3, Is there a subscription fee for using ZAAPTV receiver?
Its prepaid 2 or 3 years included. After the initial 2 or 3 years can be extended yearly same way.
4, What types of TV does ZAAPTV receiver support?
Any High Definition TV with HDMI and any Standard Definition TV that supports composite (1 video + 2 audio) and S video inputs.
5, Will ZAAPTV receiver replace my cable box?
No. The ZAAPTV receiver supplements the cable or dish STB and expands the consumers’ reach to millions of videos on the Internet for greater enjoyment.
6, What quality should I expect from ZAAPTV receiver?
The quality depends on the internet source. Best quality can be seen on the channels which are being broadcast at 700 to 1200 kbps.
7, Do you have a browser?
Yes, all ZAAPTV receivers have a browser, to access the browser and all the other services you need to purchase a Qwerty ZAAPTV remote control.
8, What video resolution does the ZAAPTV receiver support? ZAAPTV receiver HD supports 480p, 720p, 720i, 1080p
9, What are the supported audio outputs?
All ZAAPTV receiver support the RCA audio output(stereo). It also supports audio through HDMI. The HD409N also support SPDIF.
10, How much network bandwidth is required for proper operation of ZAAPTV receiver?
At least 5 Mbps connection is required from your internet service provider.
11, Do I need a router, and which one?
A router is needed when you want to connect more then one device (PC and ZAAPTV receiver) to your internet connection. Router will connect between your modem and ZAAPTV receiver or PC. Most routers these days are wireless type. This means you can place ZAAPTV receiver in a different room from where your router is and connect wireless to your network by using the optional wireless USB adapter. Wireless routers recommended are of 802.11n type from manufacturers Linksys or Netgear. How do I connect the ZAAPTV receiver to the Internet? You could connect the ZAAPTV receiver in one of two ways. Wired or wireless. For wired connection, connect your included Ethernet cable to a free port on the router. For wireless, connect the ZAAPTV receiver USB wireless adapter to the USB port of the ZAAPTV receiver at the rear and follow the on-screen instructions or on the on screen menu select Settings-> Network-> run Wireless Wizard.
14, Which external wireless USB adapter does ZAAPTV receiver support?
Only the branded ZAAPTV USB wireless 802.11g and 802.11n adapter.
15, What wireless security modes are supported?
WEP?, WPA and WPA2.
16, How do I power cycle the ZAAPTV receiver?
You could power cycle the ZAAPTV receiver by pressing the Power button on the remote for 8 seconds or you could disconnect the power adapter input and reconnect after few seconds.
17. The other may be used for connecting an external USB storage device like a Flash drive or a hard drive (up to 1TB, FAT32 format).
19, Does the ZAAPTV receiver have an internal hard drive for storage?
No. You could however connect an external USB hard drive through the USB 2.0 port at the rear of the ZAAPTV receiver.
20, How many TVs can I connect to a ZAAPTV receiver?
One ZAAPTV receiver per TV.
21, How do I change the size of the video playback window?
Use the Func +/- buttons on the remote to increase or decrease the video playback window size.
22, How do I download and save a movie?
ZAAPTV receiver has no storage of its own, so simply connect a USB flash drive or a FAT32 formatted USB external hard drive to either of the USB ports at the back of ZAAPTV receiver.
23, What if I cannot see the ZAAPTV receiver user interface after I connect the ZAAPTV receiver?
Make sure that the TV input is set to the port where the ZAAPTV receiver video cable or HDMI (HD) is connected. Also for the HD ZAAPTV receiver make sure that during set up, the HDMI cable was connected before the power cable.